My experience with the Shitstorm known as equuspring waterers, aka melmat, aka endurequest corp
I researched automatic waterers for a brand new barn I was building. I decided on Equuspring waterers: www.equuspring.com
They were ordered in February of 2013, but were not installed until the completion of the building in April. They were installed by licensed plumbers, and worked great for several days. The barn stalls that were ordered had not arrived yet, so horses were not yet using the waterers. After a few days, a few began leaking. Despite reaching out to the company many times, I was not able to get them to work properly. They continually overflowed, and ended up ruining my brand new stall wall wood. I decided in the fall that because I could not get them to work, and they were under warrantee, I would return them. Despite contacting the company many, many times, I did not get responses for several months.
What happened after that will blow your mind. This is how not to run a company, and how not to treat a customer. Below is the latest interaction I had with this company, including my response. This does not include the president of the company calling and berating me, calling me a liar, calling me crazy (by saying "we have a BIG FILE on you!) and saying the waterers were severely abused.
This company makes stuff up to try to weasel out of standing behind their product. AVOID THEM IF YOU CARE ABOUT QUALITY AND SERVICE! The waterers were aesthetically pleasing with a simple design, however the float mechanism is cheap and requires replacing ALL the time.
On Thu, Jun 5, 2014 at 5:16 PM, Laura Kreisberg <[email protected]> wrote:
Dear Ms. Conrad,
Here is a statement of transactions between Equuspring, LLC and you
3/28/13 – Purchased 5 Standard stall waterers
8/13- 4 Replacement valves were shipped to rectify the issue of overflowing
11/2013- Ms Conrad contacts Equuspring, LLC to inform that the waterers are not working correctly. “overflowing”
- On November 8, 2013 Ms. Conrad is instructed via email to return the waters for full refund -
- The waterers are not returned
4/9/14- Two (2) waterers returned to Endurequest. Refund for full purchase price issued <$223.20>
* (The warranty period is now exceeded) **Upon inspection the waterers are found to be modified which voids the warranty**
4/14 Additional phone calls and emails from Ms. Conrad requesting a refund for a waterer that was not returned. On 4/30/14 as an accommodation to Ms. Conrad a refund of <$55.80> is issued (half the purchase price) for waterer 3
4/14 – 6/14- Additional phone calls and emails from Ms. Conrad demanding a refund for an additional 4th waterer (not returned) and refund for full purchase price of the 3rd waterer originally refunded at half purchase price on 4/30/14
6/5/14 – Additional refund issued for <$168.00> which includes the 4th waterer and the balance of the purchase price of the 3rd waterer.
***THIS REFUND IS THE FINAL TRANSACTION. NO MORE MONEY WILL BE REFUNDED.
Notwithstanding your perception that Equuspring, llc did not honor the warranty or stand behind it’s products, you have now received full refunds for four (4) stall waterers. You returned only 2, which were out beyond the warranty period and modified - voiding the warranty. Eqquspring and its employees have treated you with nothing but respect. There was obviously confusion about the return process, and that is unfortunate. Wishing you and your horses a fine summer!
Wow, you really want to go down this road?
Laura, with all due respect, you are missing a LOT of information, including many, MANY emails and phone calls that went unanswered. Those are all pasted below this message. Not only that, It IS FILLED WITH LIES! Are you trying to make me seem like I'm making all of this up? Good try on putting the bad review on Facebook away, too bad I'm putting EVERYTHING in this email in my BBB report, as well as on every horse forum I can think of.
I have been treated absolutely disgustingly, and the fact that you all CONTINUE to go on acting as if *I'm* the crazy one instead of apologizing is absolutely hilarious and indicative of just how you do business. All that was needed was a refund. Instead I got the run-around and was told I'd be refunded only to not actually get it until I raised absolute hell. I'm well respected in the community, run a VERY large national non profit with 80 horses in my care. It takes a whole lot to get me upset, and a whole lot more to make me raise hell in public. This exchange, including this one, is exactly the problem.
The fact is, I was lied to, ignored, and treated with absolute disrespect including being told I was a liar, being told that your company had a "big file" on me, and being told that the two waterers I returned (with the two additional lids!! as i refused to spend another 80$ on sending the waterers back, and since they are rendered absolutely useless without the lids I figured that was pretty "good faith"!) were "severely abused", which is hilarious considering they were used for approximately 2 months in total in between fiddling with them trying to get them to work. I'm not running a butterfly farm, it's a horse farm! Of COURSE they were dirty!
I was also told that they were "filled with calcium deposits" which I can only assume may have caused the problem in the first place. Had someone actually told me how to address this issue--I STILL was never told how or why this happens!??--this could have been resolved, making everybody happy. I have absolutely no idea how/where or why there would be calcium deposits, but if that is considered "abuse" you have far greater problems.
So, your "file" is lacking a whole lot of information, which I will amend here (hey, you re-started it!), and report to the BBB and anybody else who asks me about my experience with you.
The fact that you contacted me YET AGAIN in a confrontational way only makes me that much more upset. A simple message, or a simply apology would go a long way to shut me up. Too late now.
And by the way, please let me know exactly HOW the waterers were MODIFIED? More lies!!! Apparently everybody in your company is all filled with the lying capabilities!
Here is MY account of our "transactions". If you are smart enough to read through these, you'll see your records are absolutely and completely wrong. IN essence, all of you suck, and should probably invest in some customer service seminars!
Except for Joe--he was Polite when he decided to respond to emails. You've got that going for you.
Read and enjoy, and then go away. Or be decent human beings and apologize for SUCKING and costing me several thousand dollars!
leaking/water level
Inbox
x
allie conrad <[email protected]>7/8/13
to info
Greetings! We have our stall waterers installed and they look great :) We are still waiting on stalls, so the horses aren't yet using the waterers.
Two of them I'm having trouble with, though. They tend to constantly run and leak. They were installed by competent plumbers originally. I opened the top casing to see if there was an adjustment of sorts, but was unable to find anything obvious.
Can you tell me if there is an adjustment somewhere? The water is coming out in a pinhole stream underneath the warer-filling device.
Joe Kreisberg <[email protected]>7/8/13
to me
Hi Allie,
Sorry to hear about the leakage,
There are spare stoppers in the arm of the float between the valve and float,
You might try replacing them,
If that doesn’t fix it let me know,
Thanks
Joe
877-635-6289
From: Deborah Arjasbi [mailto:[email protected]]
Sent: Monday, July 08, 2013 10:10 AM
To: Joe Kreisberg
Subject: FW: leaking/water level
From: allie conrad [mailto:[email protected]]
Sent: Monday, July 08, 2013 10:06 AM
To: [email protected]
Subject: leaking/water level
allie conrad <[email protected]>7/8/13
to Joe
hi there Joe, i'm afraid you lost me. what portion needs to be replaced?
---------- Forwarded message ----------
From: allie conrad <[email protected]>
Date: Mon, Jul 22, 2013 at 4:56 PM
Subject: Re: Emailing: HEATED STALL WATERER 005 (2)
To: Joe Kreisberg <[email protected]>
Cc: [email protected]
HI there Joe, I have not heard back from anybody since July 8th. I left a message just a few minutes ago, but am emailing again.
I am going to send some photos of the issues we are having. Please respond as soon as you can. If I cannot get this resolved this week, I will have them uninstalled and sent back for a refund.
Thank you.
On Fri, Jul 19, 2013 at 12:03 PM, allie conrad <[email protected]> wrote:
Joe, I'm pretty unhappy with how these waterers are working. They all overflow with no apparent way to adjust the water level. I've had a plumber, myself, and my dad screw with every apparent adjustment in the float and no luck. The float assembly itself is so flimsy that it just *BENDS&* when the water level gets high. Please tell me there is a fix for this, I haven't even had a chance to use them one day.
On Mon, Jul 8, 2013 at 5:41 PM, allie conrad <[email protected]> wrote:
Hi Joe, thanks for the fast response. I swapped out the little plug and still the same.
On Mon, Jul 8, 2013 at 4:32 PM, Joe Kreisberg <[email protected]> wrote:
Hi Allie,
I have attached a photo of the valve,
Notice in the arm that is attached to the red float the is a spare
stopper,
Just push it out and replace the one that is in the valve,
There is a little plastic pin that holds the valve and float together,
just pull out the pin and that will separate the valve from the float.
Let me know how you get on.
Joe.
return address?
allie conrad <[email protected]>Jan 24
to info
Hi there, I finally got three of my waterers unhooked from the wall and would like to return them. Can you let me know the best address to do that?
thanks!
allie conrad <[email protected]>Feb 9
to info
Hi there, Still waiting to hear back on this.
allie conrad <[email protected]>Apr 22
to Deborah
CRICKETS. No response, repeatedly.
Shall we discuss this on the phone? I have absolutely plenty of evidence to show that I tried to make these work. Im hoping the company will do the right thing and refund my money.
Joe Kreisberg <[email protected]>Feb 27
to me
Hi Allie,
The address to return the waterers to is :
Endurequest Corp
1813 Thunderbolt Drive
Porterville, CA 93257
Attn Barbara.
Upon receipt of the waterers we will issue to you a refund,
Sorry that they did not work out for you.
Best regards
Joe Kreisberg
Equuspring LLC
Sending three waterers back
Inbox
x
allie conrad <[email protected]>Feb 26
to info
I have emailed several times with no response. I am emailing one final time to let you know that I am sending three waterers back to you, and I'd like to be reimbursed for their cost. I've mentioned many times before that three out of five of the waterers do not work, and continue to flood my stalls. I have tried to fix them in several different ways to no avail.
Per a previous email from your company, I'm sending them back.
I trust that the address on the website will do.
Deborah Arjasbi <[email protected]>Apr 9
to me
Hello Allie
We received the returned waterers and will be issuing a credit to your credit card.
Please call Jennifer a 714 379 4555 if you have questions.
Regards
Deborah Arjasbi
Eqquspring LLC
(714) 379-4555 Fax (714) 379-4554
From: allie conrad [mailto:[email protected]]
Sent: Wednesday, February 26, 2014 6:58 PM
To: [email protected]
Subject: Sending three waterers back
allie conrad <[email protected]>Apr 9
to Deborah
Thanks Deborah--I have one more coming, I just haven't gotten a box for it. Thanks so much,
allie conrad <[email protected]>Apr 21
to Deborah
Hi Deborah--I'm hoping you will have pity on me and refund me for the remaining waterer without me having to send it back. I just did the math in my head and realized I spent 200$ per stall to have them installed, paid for the waterers, paid a plumber and then a contractor to come out separately to see if they could get them to operate correctly (200$), and then paid 40$ a piece to ship them back. Very frustrating, and I'm hoping to not have to spend the remaining money to send the rest back for a refund.
I was very sorry they didn't work for me--I don't know why four of them continued to overflow while one works absolutely fine, but I'm trying to avoid spending even more money on them.
Thanks for your consideration,
Deborah Arjasbi <[email protected]>Apr 22
to me
Good Afternoon Allie
On 04/09/14 We issued a refund in the amount of $223.20 for the 2 returned waterers. Upon inspection of the waterers we noticed that they were quite soiled with a very heavy build-up of calcium.
We will issue an additional refund in the amount of $55.80 for 3rd waterer.
Please note the warranty expired on 03/28/14
There is no need to return the waterer to receive the credit.
Once the credit has been issued we will consider this matter closed.
Regards
Deborah Arjasbi
Equuspring
(714) 379-4555 Fax (714) 379-4554
[email protected]
http://www.melmat.com
From: allie conrad [mailto:[email protected]]
Sent: Monday, April 21, 2014 7:50 AM
To: Deborah Arjasbi
Subject: Re: Sending three waterers back
allie conrad <[email protected]>Apr 22
to Deborah
Deborah, with all due respect, the waterers were used for less than a month because they NEVER worked. My stalls weren't put in until November. I used them for less than one month and started emailing at that time asking what I could do to address the overflowing issue. I emailed and called REPEATEDLY with zero response for months. This was all WELL within the warrantee period.
My first inquiry about sending them back (and the time I had them removed) was in December.
I have four waterers that NEVER EVER WORKED. Despite me emailing regularly asking for advice, sending photos, changing out the float contraption MULTIPLE times, I never got ANY support. This is infuriating. ON top of the cruddy service I received when begging for help, my BRAND NEW BARN is water stained and the wood destroyed! I'm not asking for the world here, I'm asking for a refund in full for the four waterers that I have that did not EVER function correctly.
Why is it that only 55$ is being refunded for one of the waterers?
If you'd like, I can send you ALL of the emails I sent, as well as the dates of my phone calls. I actually won't consider the matter closed until I'm refunded for four of the waterers in full. I'd be happy to ship them back at your expense--i've spent more than enough at this point and have been beyond reasonable.
Deborah Arjasbi <[email protected]>Apr 22
to me
Allie
In all of the previous emails you mentioned that three (3) waterers were not functioning correctly.
You returned two (2) and were issued a full refund. You now say that four (4) do not work.
From: allie conrad [mailto:[email protected]]
Sent: Tuesday, April 22, 2014 2:47 PM
allie conrad <[email protected]>Apr 22
to Deborah
Yes Deborah, if you read through all of the emails, you'll see I had problems with ALL of them. They didn't all stop working at once! And you'll also see that quite often I got ZERO response to my requests for help to get them working. Seriously, why is this so difficult? You either stand by your product or you don't. If you don't want to honor the warrantee, just let me know and I'll toss them in the dump. Very disappointing.
Honestly, I'd ship all of them back to you right this minute if it didn't cost so much, because I know it's only a matter of time before the last one starts flooding.
allie conrad <[email protected]>Apr 22
to Deborah
And you should have been notified that I sent back all four tops.
Allie Conrad <[email protected]>Apr 29
to Deborah
Deborah,
It is been a week and I have not heard back from you. Please let me know when I can expect the rest of this refund. If I don't hear from you by Thursday I will assume that you are considering the matter closed on your end and I will take this a different direction.
Respectfully,
Deborah ArjasbiApr 29
to me
Hello Allie
The refund will be processed today
Regards
Deborah Arjasbi
(714) 379-4555 Fax (714) 379-4554
[email protected]
http://www.melmat.com
From: Allie Conrad [mailto:[email protected]]
Sent: Tuesday, April 29, 2014 11:40 AM
allie conrad <[email protected]>Apr 30
to Deborah
Thank you!
allie conrad <[email protected]>May 31 (5 days ago)
to Deborah
It's been over a month and I still have not been refunded for the rest of my waterers. Do I need to make this public? This is ridiculous!
allie conrad <[email protected]>May 31 (5 days ago)
to Joe
FYI, this has been lingering for MONTHS. Can someone PLEASE deal with this?? I have honestly not ever, ever, ever been treated so poorly by a company.
Deborah Arjasbi6:04 pm (3 days ago)
to me
Good Afternoon Allie
You have returned two(2) waterers and we have issued a full refund for them.
We issued another refund for $55.80 as a goodwill gesture for a waterer that was not returned.
Regards
Deborah Arjasbi
(714) 379-4555 Fax (714) 379-4554
[email protected]
http://www.melmat.com
From: allie conrad [mailto:[email protected]]
Sent: Saturday, May 31, 2014 9:59 AM
allie conrad <[email protected]>8:58 pm (3 days ago)
to Deborah, Joe
Are we really going through this again??
I sent you all of the tops of the waterers, and your last message was that you were refunding the other two in full.
You know what? Forget it. I'll contest it with my credit card company, and make this entire email thread public.
You all seriously suck, your waterers suck, and your customer service SUCKS.
allie conrad <[email protected]>8:59 pm (3 days ago)
to Deborah, Joe
Also, mail me back the tops! IMMEDIATELY.
--
Allie
CANTER Mid Atlantic
Facebook: CANTER Mid Atlantic
Facebook: Allie Conrad Photography
They were ordered in February of 2013, but were not installed until the completion of the building in April. They were installed by licensed plumbers, and worked great for several days. The barn stalls that were ordered had not arrived yet, so horses were not yet using the waterers. After a few days, a few began leaking. Despite reaching out to the company many times, I was not able to get them to work properly. They continually overflowed, and ended up ruining my brand new stall wall wood. I decided in the fall that because I could not get them to work, and they were under warrantee, I would return them. Despite contacting the company many, many times, I did not get responses for several months.
What happened after that will blow your mind. This is how not to run a company, and how not to treat a customer. Below is the latest interaction I had with this company, including my response. This does not include the president of the company calling and berating me, calling me a liar, calling me crazy (by saying "we have a BIG FILE on you!) and saying the waterers were severely abused.
This company makes stuff up to try to weasel out of standing behind their product. AVOID THEM IF YOU CARE ABOUT QUALITY AND SERVICE! The waterers were aesthetically pleasing with a simple design, however the float mechanism is cheap and requires replacing ALL the time.
On Thu, Jun 5, 2014 at 5:16 PM, Laura Kreisberg <[email protected]> wrote:
Dear Ms. Conrad,
Here is a statement of transactions between Equuspring, LLC and you
3/28/13 – Purchased 5 Standard stall waterers
8/13- 4 Replacement valves were shipped to rectify the issue of overflowing
11/2013- Ms Conrad contacts Equuspring, LLC to inform that the waterers are not working correctly. “overflowing”
- On November 8, 2013 Ms. Conrad is instructed via email to return the waters for full refund -
- The waterers are not returned
4/9/14- Two (2) waterers returned to Endurequest. Refund for full purchase price issued <$223.20>
* (The warranty period is now exceeded) **Upon inspection the waterers are found to be modified which voids the warranty**
4/14 Additional phone calls and emails from Ms. Conrad requesting a refund for a waterer that was not returned. On 4/30/14 as an accommodation to Ms. Conrad a refund of <$55.80> is issued (half the purchase price) for waterer 3
4/14 – 6/14- Additional phone calls and emails from Ms. Conrad demanding a refund for an additional 4th waterer (not returned) and refund for full purchase price of the 3rd waterer originally refunded at half purchase price on 4/30/14
6/5/14 – Additional refund issued for <$168.00> which includes the 4th waterer and the balance of the purchase price of the 3rd waterer.
***THIS REFUND IS THE FINAL TRANSACTION. NO MORE MONEY WILL BE REFUNDED.
Notwithstanding your perception that Equuspring, llc did not honor the warranty or stand behind it’s products, you have now received full refunds for four (4) stall waterers. You returned only 2, which were out beyond the warranty period and modified - voiding the warranty. Eqquspring and its employees have treated you with nothing but respect. There was obviously confusion about the return process, and that is unfortunate. Wishing you and your horses a fine summer!
Wow, you really want to go down this road?
Laura, with all due respect, you are missing a LOT of information, including many, MANY emails and phone calls that went unanswered. Those are all pasted below this message. Not only that, It IS FILLED WITH LIES! Are you trying to make me seem like I'm making all of this up? Good try on putting the bad review on Facebook away, too bad I'm putting EVERYTHING in this email in my BBB report, as well as on every horse forum I can think of.
I have been treated absolutely disgustingly, and the fact that you all CONTINUE to go on acting as if *I'm* the crazy one instead of apologizing is absolutely hilarious and indicative of just how you do business. All that was needed was a refund. Instead I got the run-around and was told I'd be refunded only to not actually get it until I raised absolute hell. I'm well respected in the community, run a VERY large national non profit with 80 horses in my care. It takes a whole lot to get me upset, and a whole lot more to make me raise hell in public. This exchange, including this one, is exactly the problem.
The fact is, I was lied to, ignored, and treated with absolute disrespect including being told I was a liar, being told that your company had a "big file" on me, and being told that the two waterers I returned (with the two additional lids!! as i refused to spend another 80$ on sending the waterers back, and since they are rendered absolutely useless without the lids I figured that was pretty "good faith"!) were "severely abused", which is hilarious considering they were used for approximately 2 months in total in between fiddling with them trying to get them to work. I'm not running a butterfly farm, it's a horse farm! Of COURSE they were dirty!
I was also told that they were "filled with calcium deposits" which I can only assume may have caused the problem in the first place. Had someone actually told me how to address this issue--I STILL was never told how or why this happens!??--this could have been resolved, making everybody happy. I have absolutely no idea how/where or why there would be calcium deposits, but if that is considered "abuse" you have far greater problems.
So, your "file" is lacking a whole lot of information, which I will amend here (hey, you re-started it!), and report to the BBB and anybody else who asks me about my experience with you.
The fact that you contacted me YET AGAIN in a confrontational way only makes me that much more upset. A simple message, or a simply apology would go a long way to shut me up. Too late now.
And by the way, please let me know exactly HOW the waterers were MODIFIED? More lies!!! Apparently everybody in your company is all filled with the lying capabilities!
Here is MY account of our "transactions". If you are smart enough to read through these, you'll see your records are absolutely and completely wrong. IN essence, all of you suck, and should probably invest in some customer service seminars!
Except for Joe--he was Polite when he decided to respond to emails. You've got that going for you.
Read and enjoy, and then go away. Or be decent human beings and apologize for SUCKING and costing me several thousand dollars!
leaking/water level
Inbox
x
allie conrad <[email protected]>7/8/13
to info
Greetings! We have our stall waterers installed and they look great :) We are still waiting on stalls, so the horses aren't yet using the waterers.
Two of them I'm having trouble with, though. They tend to constantly run and leak. They were installed by competent plumbers originally. I opened the top casing to see if there was an adjustment of sorts, but was unable to find anything obvious.
Can you tell me if there is an adjustment somewhere? The water is coming out in a pinhole stream underneath the warer-filling device.
Joe Kreisberg <[email protected]>7/8/13
to me
Hi Allie,
Sorry to hear about the leakage,
There are spare stoppers in the arm of the float between the valve and float,
You might try replacing them,
If that doesn’t fix it let me know,
Thanks
Joe
877-635-6289
From: Deborah Arjasbi [mailto:[email protected]]
Sent: Monday, July 08, 2013 10:10 AM
To: Joe Kreisberg
Subject: FW: leaking/water level
From: allie conrad [mailto:[email protected]]
Sent: Monday, July 08, 2013 10:06 AM
To: [email protected]
Subject: leaking/water level
allie conrad <[email protected]>7/8/13
to Joe
hi there Joe, i'm afraid you lost me. what portion needs to be replaced?
---------- Forwarded message ----------
From: allie conrad <[email protected]>
Date: Mon, Jul 22, 2013 at 4:56 PM
Subject: Re: Emailing: HEATED STALL WATERER 005 (2)
To: Joe Kreisberg <[email protected]>
Cc: [email protected]
HI there Joe, I have not heard back from anybody since July 8th. I left a message just a few minutes ago, but am emailing again.
I am going to send some photos of the issues we are having. Please respond as soon as you can. If I cannot get this resolved this week, I will have them uninstalled and sent back for a refund.
Thank you.
On Fri, Jul 19, 2013 at 12:03 PM, allie conrad <[email protected]> wrote:
Joe, I'm pretty unhappy with how these waterers are working. They all overflow with no apparent way to adjust the water level. I've had a plumber, myself, and my dad screw with every apparent adjustment in the float and no luck. The float assembly itself is so flimsy that it just *BENDS&* when the water level gets high. Please tell me there is a fix for this, I haven't even had a chance to use them one day.
On Mon, Jul 8, 2013 at 5:41 PM, allie conrad <[email protected]> wrote:
Hi Joe, thanks for the fast response. I swapped out the little plug and still the same.
On Mon, Jul 8, 2013 at 4:32 PM, Joe Kreisberg <[email protected]> wrote:
Hi Allie,
I have attached a photo of the valve,
Notice in the arm that is attached to the red float the is a spare
stopper,
Just push it out and replace the one that is in the valve,
There is a little plastic pin that holds the valve and float together,
just pull out the pin and that will separate the valve from the float.
Let me know how you get on.
Joe.
return address?
allie conrad <[email protected]>Jan 24
to info
Hi there, I finally got three of my waterers unhooked from the wall and would like to return them. Can you let me know the best address to do that?
thanks!
allie conrad <[email protected]>Feb 9
to info
Hi there, Still waiting to hear back on this.
allie conrad <[email protected]>Apr 22
to Deborah
CRICKETS. No response, repeatedly.
Shall we discuss this on the phone? I have absolutely plenty of evidence to show that I tried to make these work. Im hoping the company will do the right thing and refund my money.
Joe Kreisberg <[email protected]>Feb 27
to me
Hi Allie,
The address to return the waterers to is :
Endurequest Corp
1813 Thunderbolt Drive
Porterville, CA 93257
Attn Barbara.
Upon receipt of the waterers we will issue to you a refund,
Sorry that they did not work out for you.
Best regards
Joe Kreisberg
Equuspring LLC
Sending three waterers back
Inbox
x
allie conrad <[email protected]>Feb 26
to info
I have emailed several times with no response. I am emailing one final time to let you know that I am sending three waterers back to you, and I'd like to be reimbursed for their cost. I've mentioned many times before that three out of five of the waterers do not work, and continue to flood my stalls. I have tried to fix them in several different ways to no avail.
Per a previous email from your company, I'm sending them back.
I trust that the address on the website will do.
Deborah Arjasbi <[email protected]>Apr 9
to me
Hello Allie
We received the returned waterers and will be issuing a credit to your credit card.
Please call Jennifer a 714 379 4555 if you have questions.
Regards
Deborah Arjasbi
Eqquspring LLC
(714) 379-4555 Fax (714) 379-4554
From: allie conrad [mailto:[email protected]]
Sent: Wednesday, February 26, 2014 6:58 PM
To: [email protected]
Subject: Sending three waterers back
allie conrad <[email protected]>Apr 9
to Deborah
Thanks Deborah--I have one more coming, I just haven't gotten a box for it. Thanks so much,
allie conrad <[email protected]>Apr 21
to Deborah
Hi Deborah--I'm hoping you will have pity on me and refund me for the remaining waterer without me having to send it back. I just did the math in my head and realized I spent 200$ per stall to have them installed, paid for the waterers, paid a plumber and then a contractor to come out separately to see if they could get them to operate correctly (200$), and then paid 40$ a piece to ship them back. Very frustrating, and I'm hoping to not have to spend the remaining money to send the rest back for a refund.
I was very sorry they didn't work for me--I don't know why four of them continued to overflow while one works absolutely fine, but I'm trying to avoid spending even more money on them.
Thanks for your consideration,
Deborah Arjasbi <[email protected]>Apr 22
to me
Good Afternoon Allie
On 04/09/14 We issued a refund in the amount of $223.20 for the 2 returned waterers. Upon inspection of the waterers we noticed that they were quite soiled with a very heavy build-up of calcium.
We will issue an additional refund in the amount of $55.80 for 3rd waterer.
Please note the warranty expired on 03/28/14
There is no need to return the waterer to receive the credit.
Once the credit has been issued we will consider this matter closed.
Regards
Deborah Arjasbi
Equuspring
(714) 379-4555 Fax (714) 379-4554
[email protected]
http://www.melmat.com
From: allie conrad [mailto:[email protected]]
Sent: Monday, April 21, 2014 7:50 AM
To: Deborah Arjasbi
Subject: Re: Sending three waterers back
allie conrad <[email protected]>Apr 22
to Deborah
Deborah, with all due respect, the waterers were used for less than a month because they NEVER worked. My stalls weren't put in until November. I used them for less than one month and started emailing at that time asking what I could do to address the overflowing issue. I emailed and called REPEATEDLY with zero response for months. This was all WELL within the warrantee period.
My first inquiry about sending them back (and the time I had them removed) was in December.
I have four waterers that NEVER EVER WORKED. Despite me emailing regularly asking for advice, sending photos, changing out the float contraption MULTIPLE times, I never got ANY support. This is infuriating. ON top of the cruddy service I received when begging for help, my BRAND NEW BARN is water stained and the wood destroyed! I'm not asking for the world here, I'm asking for a refund in full for the four waterers that I have that did not EVER function correctly.
Why is it that only 55$ is being refunded for one of the waterers?
If you'd like, I can send you ALL of the emails I sent, as well as the dates of my phone calls. I actually won't consider the matter closed until I'm refunded for four of the waterers in full. I'd be happy to ship them back at your expense--i've spent more than enough at this point and have been beyond reasonable.
Deborah Arjasbi <[email protected]>Apr 22
to me
Allie
In all of the previous emails you mentioned that three (3) waterers were not functioning correctly.
You returned two (2) and were issued a full refund. You now say that four (4) do not work.
From: allie conrad [mailto:[email protected]]
Sent: Tuesday, April 22, 2014 2:47 PM
allie conrad <[email protected]>Apr 22
to Deborah
Yes Deborah, if you read through all of the emails, you'll see I had problems with ALL of them. They didn't all stop working at once! And you'll also see that quite often I got ZERO response to my requests for help to get them working. Seriously, why is this so difficult? You either stand by your product or you don't. If you don't want to honor the warrantee, just let me know and I'll toss them in the dump. Very disappointing.
Honestly, I'd ship all of them back to you right this minute if it didn't cost so much, because I know it's only a matter of time before the last one starts flooding.
allie conrad <[email protected]>Apr 22
to Deborah
And you should have been notified that I sent back all four tops.
Allie Conrad <[email protected]>Apr 29
to Deborah
Deborah,
It is been a week and I have not heard back from you. Please let me know when I can expect the rest of this refund. If I don't hear from you by Thursday I will assume that you are considering the matter closed on your end and I will take this a different direction.
Respectfully,
Deborah ArjasbiApr 29
to me
Hello Allie
The refund will be processed today
Regards
Deborah Arjasbi
(714) 379-4555 Fax (714) 379-4554
[email protected]
http://www.melmat.com
From: Allie Conrad [mailto:[email protected]]
Sent: Tuesday, April 29, 2014 11:40 AM
allie conrad <[email protected]>Apr 30
to Deborah
Thank you!
allie conrad <[email protected]>May 31 (5 days ago)
to Deborah
It's been over a month and I still have not been refunded for the rest of my waterers. Do I need to make this public? This is ridiculous!
allie conrad <[email protected]>May 31 (5 days ago)
to Joe
FYI, this has been lingering for MONTHS. Can someone PLEASE deal with this?? I have honestly not ever, ever, ever been treated so poorly by a company.
Deborah Arjasbi6:04 pm (3 days ago)
to me
Good Afternoon Allie
You have returned two(2) waterers and we have issued a full refund for them.
We issued another refund for $55.80 as a goodwill gesture for a waterer that was not returned.
Regards
Deborah Arjasbi
(714) 379-4555 Fax (714) 379-4554
[email protected]
http://www.melmat.com
From: allie conrad [mailto:[email protected]]
Sent: Saturday, May 31, 2014 9:59 AM
allie conrad <[email protected]>8:58 pm (3 days ago)
to Deborah, Joe
Are we really going through this again??
I sent you all of the tops of the waterers, and your last message was that you were refunding the other two in full.
You know what? Forget it. I'll contest it with my credit card company, and make this entire email thread public.
You all seriously suck, your waterers suck, and your customer service SUCKS.
allie conrad <[email protected]>8:59 pm (3 days ago)
to Deborah, Joe
Also, mail me back the tops! IMMEDIATELY.
--
Allie
CANTER Mid Atlantic
Facebook: CANTER Mid Atlantic
Facebook: Allie Conrad Photography
